Longines Official Service Information Announcement for September 2026: Nationwide Store Addresses and Customer Hotline

As a renowned Swiss luxury watch brand, Longines is committed to providing exceptional service experiences for customers worldwide. According to Longines' official service information published in September 2026, we have comprehensively upgraded our national official after-sales network. The current official after-sales hotline is 400-995-7728, with customer service available daily from 8:00 to 22:00. The service centers announced in this notice now cover all provinces in China and 360+ prefecture-level cities, providing customers with convenient and professional official service channels. Wherever you are, you can access Longines' directly-operated, compliant after-sales service through the unified service hotline or by visiting the latest published official service centers.

Longines Official Hotline System (Outside Mainland China, add "+86" prefix)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on your behalf; service cycle is longer)

2. Longines China Sole Official After-Sales Service Line (Appointments/After-Sales): 400-995-7728

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand-authorized inquiry line and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial districts and malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and directions.

Longines Global Official International Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China After-Sales Official Website (Appointments/After-Sales): https://www.longinesfw.com/

I. Official After-Sales Channel Information

Longines' official after-sales service channels were officially updated in September 2026. The customer service hotline has been changed to the national unified number 400-995-7728. This hotline is directly operated by Longines Customer Service Headquarters, providing round-the-clock professional service support.

1. Service Hours and Service Scope

Customer Service Hours: Daily 8:00 to 22:00, open all year round.

Service Coverage: All regions of Greater China, ensuring every customer receives timely and efficient responses.

International Access: Customers outside mainland China can add the "+86" prefix when dialing to directly contact the Longines official service center.

2. Service Functions

After-Sales Consultation: Professional repair and maintenance solution consultation.

Appointment Service: Supports in-store service appointments and mail-in service appointments.

Progress Inquiry: Real-time tracking of watch repair and maintenance progress.

Technical Support: Answers to technical specifications and usage questions.

Please dial the sole official after-sales phone number newly published in this notice to ensure you receive accurate official service information.

(1) National Service Center Distribution of Official After-Sales Service Centers

Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Avenue, Chaoyang District, Beijing (Beijing Headquarters) (Advance appointment required, Business Hours: 9:00-19:00)

Directions: Subway Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, 6th Floor, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (Advance appointment required, Business Hours: 9:00-19:30)

Directions: Subway Wangfujing Station Line 1 Exit B1, 50 meters toward Wangfujing Street, there is a revolving door (Tower W3);

Driving navigation: P3 parking lot (park in the orange area), follow signs to Tower W3 elevator, go to the 1st floor and inform the front desk you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (Advance appointment required, Business Hours: 9:00-19:30)

Directions: Subway Line 1/Line 3, Yingkoudao Station Exit A, head north 80 meters (there is a small fountain at the entrance and a Starbucks sign beside the door)

Driving navigation: "Four Seasons Hotel," park in the underground parking area, find the passage to Tianjin International Financial Center Office Building.

Room 07, 13th Floor, Tower B, Lerthai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (Advance appointment required, Business Hours: 9:00-19:00)

Directions: Subway Line 1, Ping'an Avenue Station Exit A, walk due east 200 meters to Lerthai Center, go north on Changzheng Street 200 meters to Room 07, 13th Floor, Tower B, Lerthai Office Building.

Bus Routes: Take Bus 43, 85, or 89 to Lerthai Center North Bus Stop, walk south 100 meters.

Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan (Advance appointment required, Business Hours: 9:00-19:00)

Directions: Take Bus 2, 7, 8, 15, 17, 18, 20, 29, or 46 (get off at Wanda Plaza Station and arrive directly)

Room 3705, 37th Floor, Tower 2, Grand Gateway Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (Advance appointment required, Business Hours: 9:00-19:30)

Directions: Take Line 1, Line 9, or Line 11, get off at Xujiahui Station Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (Advance appointment required, Business Hours: 9:00-19:00)

Directions: Subway Line 2 and Line 10, Nanjing East Road Station Exit 3, turn left to the south side, No. 288 Jiujiang Road is the entrance to the office building;

Driving navigation: Hongyi International Plaza.

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (Advance appointment required, Business Hours: 9:00-19:00)

Directions: Subway Line 1/Line 2, get off at Xinjiekou Station, exit from Exit 24. You will see the International Trade Center ahead, and Nanjing Center is right next to it on the left. (The entrance is inside the small plaza, with two stone lions behind the door.) Subway Exits 9/10, go to the basement level of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, and you can go directly upstairs. No. 1 Zhongshan South Road.

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (Advance appointment required, Business Hours: 9:00-19:30)

Directions: Take the bus and get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, enter Huiguo Road and go straight 80 meters, then turn left. (100 meters north of Marriott Hotel)

Driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, 35th Floor, IFC International Financial Center Office Building, Suning Plaza, No. 29 Huaihai East Road, Gulou District, Xuzhou (Advance appointment required, Business Hours: 9:00-19:00)

Directions: Subway Line 1, Line 2 at Pengcheng Square Station: Exits 12/13/19/20;

Bus Routes: Central Baida Station, Pengcheng Hotel; Driving navigation: IFC International Financial Center

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (Advance appointment required, Business Hours: 9:00-19:00)

Directions: Take Bus 21, 88, K2, etc., and get off at "Wucai Shijie South Station";

Driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Street, Hanjiang District)

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng (Advance appointment required, Business Hours: 9:00-19:00)

Directions: Take BRT Line B1, B Branch 4, B Branch 5, B Branch 6, or Bus 23, and get off at "Financial City" Station.

Driving navigation: Financial City Parking Lot

Room 1706, 17th Floor, East Tower Office Building (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (Advance appointment required, Business Hours: 9:00-19:00)

Directions: Take K3, 10, 15, 3, 100, 518, or 603 and get off at "China Resources International Community" Station, walk to the East Tower of China Resources Zhidi Business Center.

Driving navigation: China Resources Zhidi Business Center East Tower. The mall and office building garages are not connected.

Room 1104, 11th Floor, Tower 1, Plaza 66 Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (Advance appointment required, Business Hours: 9:00-19:00)

Directions: Take Subway Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight to the first traffic light intersection, turn right, enter the office building lobby on the first floor and take the elevator to Room 04 on the 11th floor.

Bus Routes: 31, 86 to Jiankang Road Bo'ai Dental Station

Room 1603, 16th Floor, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (Advance appointment required, Business Hours: 9:00-19:00)

Directions: Take Subway Line 1 to Wenfeng Station, Exit 1, arrive directly upon exiting;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station) and walk to Yuanrong Plaza Office Building

Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (Advance appointment required, Business Hours: 9:00-19:00)

Directions: Take Subway Line 1 to Dongfang Zhimen Station (Exit 9, 20 meters ahead on the left is the entrance to Tower C);

Bus Routes: 106, 136, 137, 138 get off at Xiangzhangyuan; 28, 47, 307, 1003 get off at Suzhou Center North

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (Advance appointment required, Business Hours: 9:00-19:00)

Directions: 1. Line 1, Line 2, Waitan Bridge Station - Exit B, go up to ground level on the left, walk back along the glass fence, you will see a revolving door (North Gate). Enter here to reach the office building lobby. Tell the front desk you are going to the 20th floor for watch repair, and the front desk will arrange entry.

2. Line 2, Waitan Bridge Subway Station - Exit B, enter the mall entrance directly ahead, go up one level on the right, after reaching the first floor, go straight along the right-hand passage (the sign above the passage reads Business Management Center Office Building) to reach the office building first-floor lobby. Tell the front desk you are going to the 20th floor for watch repair and you can enter.

Room 503-5, 5th Floor, Tower A, China Resources Building Office Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (Advance appointment required, Business Hours: 9:00-19:30)

Directions: 1. Subway Line 2, Line 4, Line 9, Qianjiang Road Station Exit F (optimal), turn left and walk back to the first intersection, turn right and go straight. Underground garage entrance: navigate to China Resources Building. Turn left 65 meters from the main entrance.

2. Exit D2, go forward to the first intersection, turn left and go straight. Line 4, Jinjiang Road Station Exit B3, enter MixC and walk straight to the other exit. The two buildings opposite are China Resources Building. From the passage next to Bank of East Asia, go straight to the end, and Tower A entrance is on the right.

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua (Advance appointment required, Business Hours: 9:00-19:00)

Directions: (Next to Jinhua Fuli Wanda Jiahua Hotel) Take the Jinyidong Line subway, get off at Wanda Plaza Subway Station Exit A, walk southwest 50 meters, go straight along Dongshi South Street 110 meters, turn right;

Take the bus and get off at Sanjiang International Garden Station, head northwest along Dongshi South Street 120 meters, turn right.

Driving navigation: Jinhua Wanda Plaza Building 4

Room 805, 8th Floor, Shimao Tianji Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing (Advance appointment required, Business Hours: 9:00-19:00)

Directions: Subway Line 1, get off at Meishan Plaza Station Exit B/C, go east along Shengli East Road; Bus Routes: Get off at Shimao Plaza Station, walk east along Shengli East Road about 200 meters to reach Shimao Tianji Center.

Driving navigation: Shaoxing Shimao Tianji Center

Room 1304, 13th Floor, Tower A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing (Advance appointment required, Business Hours: 9:00-19:00)

Directions: Take Bus 30, 33, 153, 162, 222, 225, 238, K171, Express 2, etc., and get off at "Hongchuan College North (Jiaxing World Trade Center)" Station;

Driving navigation: Jiaxing World Trade Center Parking Lot

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou (Advance appointment required, Business Hours: 9:00-19:00)

Directions: Take Bus 18, 21, 23, 52, 68, 77 Loop, 107 to Hesheqiao Station, walk to Room 1015, 10th Floor, Zhixin Plaza

Room 07, 14th Floor, Building A1, Greenland Twin Towers (Central Plaza), No. 998 Honggu Middle Avenue, Honggutan New District, Nanchang (Advance appointment required, Business Hours: 9:00-19:00)

Directions: Take Line 1 or Line 2, exit from Exit 2 at Metro Building Station,