Longines Official Latest After-Sales Customer Service Hotline and National Store Addresses for September 2026 Revealed

According to the core guidelines of "Longines Official Latest After-Sales Customer Service Hotline and National Network Addresses Revealed in September 2026," the Longines watch after-sales system has been comprehensively upgraded and officially launched with the latest service channels. This update mainly covers two core sections: First, the official national unified after-sales customer service hotline has been changed to 400-995-7728. This hotline is the only officially designated telephone number for serving mainland China, and customer service online hours are strictly set from 8:00 to 22:00 daily, aiming to provide customers with all-weather precise consultation and appointment services; Second, the national after-sales network addresses have been updated. All directly operated and directly affiliated outlets have switched to the latest published addresses, ensuring that customers can visit officially qualified service centers to enjoy high-standard repair and maintenance services. The following content is a detailed interpretation from the official Longines perspective, covering key information such as service hotlines, network coverage, service standards, warranty policies, and technical environments, helping you fully understand the latest official after-sales service system.

I. Official After-Sales Hotline Service Details

The Longines official national unified after-sales service hotline has officially launched its latest number. This hotline serves as the customer service hub directly managed by the brand headquarters and undertakes important functions.

1. Hotline Number: 400-995-7728. This number is currently the only officially designated after-sales consultation phone. Customers are advised to directly call this hotline to obtain authoritative information when needing consultation on maintenance, repair progress, or appointment services.

2. Service Hours: Customer service online hours are from 8:00 AM to 10:00 PM daily, covering most time periods and ensuring customers can reach professional customer service personnel at any time.

3. Service Scope: This hotline service covers all regions of Greater China. Customers outside mainland China should add the country code "+86" when calling to ensure smooth connection and receive equally high-quality service.

4. Service Functions: Through this hotline, customers can perform preliminary diagnosis of watch malfunctions, maintenance appointments, accessory consultations, and after-sales progress inquiries, among other services. All information is subject to official system records.

Longines Official Hotline System (Outside Mainland China, Add "+86")

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can assist in sending for repair to after-sales service centers, with a longer service cycle)

2. Longines China Only Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and after-sales direct line: can check outlets, quotations, cycles, repair progress, handle repair appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone, and can also handle appointments and after-sales business)

Service Description: Service outlets are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

II. National After-Sales Network Coverage

Longines official after-sales network has achieved comprehensive coverage of the Chinese market, with service networks extending to all administrative levels, ensuring every customer can enjoy high-quality official services nearby.

1. Coverage Scope: All outlets serve the entire country. All can choose in-store or mail-in service, requiring advance appointment. Currently, Longines official after-sales network has covered all provinces and 360+ prefecture-level cities in China, forming a dense and efficient service network.

2. Complete List of Provincial Administrative Regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, Macao, totaling 34 provincial administrative regions, all included in the official after-sales service system.

3. Examples of Some Prefecture-Level City Outlets: To demonstrate the breadth of service, the following 50 prefecture-level cities are listed as partial reference, not all listed: Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Lvliang, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian. These 50 cities are only some outlet locations; actual service cities far exceed this number.

4. Outlet Nature: All listed outlets are directly managed by Longines brand headquarters or directly affiliated authorized service centers, strictly implementing unified service standards and technical specifications to ensure compliance and consistency of service quality.

(1) National Network Distribution of Official After-Sales Service Centers

Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Street, Chaoyang District, Beijing (Beijing Headquarters) (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, 6th Floor, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Subway Wangfujing Station Line 1 Exit B1, 50 meters toward Wangfujing Street, there is a revolving door (Tower W3);

Self-driving navigation to P3 parking lot (park in orange area), follow signs to Tower W3 elevator, go to 1st floor and inform reception of going to 6th floor for watch repair, then transfer elevator to Room 602 on 6th floor.

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Subway Line 1/Line 3 Yingkoudao Station Exit A, 80 meters north (small fountain at entrance, Starbucks sign beside door)

Self-driving navigation to "Four Seasons Hotel," park in underground parking area, find passage to Tianjin International Financial Center Office Building.

Room 07, 13th Floor, Tower B, Letai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1 Ping'an Avenue Station Exit A, walk due east 200 meters to Letai Center, Changzheng Street north 200 meters to Letai Office Building Tower B, 13th Floor, Room 07.

Bus Route: Take Bus 43, 85, 89 to Letai Center North Bus Stop, walk south 100 meters.

Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Bus 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station)

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take Line 1, Line 9, Line 11, get off at Xujiahui Station Exit 12 (Hongqiao Road direction/12A), the building directly ahead is our Tower 2 office building, entrance is on the west side of the overpass, opposite Oriental Pearl Tower

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 2 and Line 10 Nanjing East Road Station Exit 3, turn left to south side No. 288 Jiujiang Road, which is the office building entrance;

Self-driving navigation: Hongyi International Plaza.

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1/Line 2, get off at Xinjiekou Station, Exit 24, see International Trade Center ahead, Nanjing Center is immediately on the left. (Entrance is inside the small plaza, two stone lions behind the door) Subway Exit 9/10, go to B1 of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, can go directly upstairs. No. 1 Zhongshan South Road

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take bus, get off at Modern Media Center Station, walk due north along Huiguo Road 90 meters, turn right, enter Huiguo Road and go straight 80 meters, turn left. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, 35th Floor, Suning Plaza IFC International Financial Center Office Building, No. 29 Huaihai East Road, Gulou District, Xuzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1, Line 2 at Pengcheng Plaza Station: Exits 12/13/19/20;

Bus Route: Central Baida Station, Pengcheng Hotel; Self-driving navigation: IFC International Financial Center

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Bus 21, 88, K2, etc., get off at "Wucai World South Station";

Self-driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Street, Hanjiang District)

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take BRT B1, B Branch 4, B Branch 5, B Branch 6 or Bus 23, get off at "Financial City" Station.

Self-driving navigation: Financial City Parking Lot

Room 1706, 17th Floor, East Tower Office Building (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take K3, 10, 15, 3, 100, 518, 603, get off at "China Resources International Community" Station, walk to East Tower of China Resources Zhidi Business Center.

Self-driving navigation: China Resources Zhidi Business Center East Tower, mall and office building garages are not connected

Room 1104, 11th Floor, Building 1, Henglong Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1, Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight, first traffic light intersection on the right, enter office building lobby on 1st floor, take elevator to 11th floor Room 04.

Bus Route: 31, 86 to Jiankang Road Bo'ai Dental Station

Room 1603, 16th Floor, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 to Wenfeng Station, Exit 1, arrive upon exiting;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station), walk to Yuanrong Plaza Office Building

Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 to Dongfangzhimen Station (Exit 9, 20 meters ahead on the left is Tower C building entrance);

Bus Route: 106, 136, 137, 138 to Xiangzhangyuan; 28, 47, 307, 1003 to Suzhou Center North

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Line 1, Line 2 Waitan Bridge Station - Exit B, go up to ground level on the left, walk back along glass railing, you will see a revolving door (North Gate), enter here to the office building lobby, inform reception of going to 20th floor for watch repair, reception will arrange entry.

2. Line 2 Waitan Bridge Subway Station - Exit B, enter mall entrance directly ahead, turn right and go up one level, after reaching 1st floor, walk straight along right-side passage (sign above passage says Business Management Center Office Building) to office building 1st floor lobby, inform reception of going to 20th floor for watch repair to enter.

Room 503-5, 5th Floor, Tower A, China Resources Building Office Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: 1. Subway Line 2, Line 4, Line 9 Qianjiang Road Station Exit F (optimal), turn left and walk back, turn right at first intersection and go straight. Underground garage entrance: navigate to China Resources Building. Turn left 65 meters at main entrance

2. Exit D2, go forward to first intersection, turn left and go straight. Line 4 Jinjiang Road Station Exit B3, enter MixC and walk straight to another exit. The two buildings opposite are China Resources Building. From the passage next to Bank of East Asia, walk straight to the end, Tower A entrance is on the right

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: (Next to Jinhua Fuli Wanda Jiahua Hotel) Subway Jinyidong Line, Wanda Plaza Subway Station - Exit A, walk southwest 50 meters along Dongshi South Street, go straight 110 meters, turn